Discoveryholidays.com Terms & Conditions
Discoveryholidays.com is online engine of Discovery Holidays Company. It is an innovative, powerful and wonderfully convenient for B2B business providing instant confirmation for hotels, transfers sightseeing tours and package tours incorporating state-of-the art technology.
The access to this program is strictly controlled by Discoveryholidays.com, all the information including pictures, designs, logos, text, audio, videos contained within this website is copy write protected. Copying, reproducing, improper use, disclosing of information is strictly prohibited. Discovery Holidays reserves the right to change and enhance details within the website from time to time. Such changes will be notified through the system "Terms and Conditions".
Discoveryholidays.com is a division of Discovery Holidays Co.,Ltd duly registered in Thailand Discoveryholidays.com is committed to globally serve tour operators, travel agents and or any form of B2B business.
To access to this website shall imply the acceptance of the terms & conditions by the Agent; this will be an irrevocable acceptance to the conditions laid down in this website. Discoveryholidays.com reserves the right at any time to amend the terms and conditions; such amended terms of use shall be effective upon posting on this Website. Other Also, specific terms and conditions may apply to specific content, products, materials, services or information contained on or available through this Website. Such specific terms will supersede respective conditions contained within this document. It is the responsibility of the agent to be conversant with all the updates, changes and other relevant information.
Discoveryholidays.com reserves the right to offer a login ID, password and company code to access Discoveryholidays.com online reservation system, to a travel agent, tour operator, wholesale travel company and any form of B2B business agent providing hotel and other travel components booking service. Access codes provided to agent personal become the responsibility of the organization and are not allowed to be transferred or disclosed to a third party, for security reasons Discoveryholidays.com reserves the right to change the access codes, it is the duty of the agent to notify Discoveryholidays.com on the termination/resignation of an employee of the organization so that such access codes can be inactivated to control misuse and possible liability of credit facility.
All rates quoted are either commissionable or Nett-Non Commissionable (subject to the agreement with the agent). Quoted Hotel Rates are per room per night basis, inclusive of all taxes and service charges. Transfers, sightseeing tours and package tours are Per Person Basis. Rates quoted could either be for the following: Room only, Bed & Breakfast, Half Board, Full Board, or All inclusive. The additional meals can been booked by clicking on the relevant "lunch" or "dinner" button. The rates are quoted per meal, per person and are net, non-commissionable and inclusive of taxes and service charges. Child supplements are individual to hotels and will be as per the policy of individual hotels, Infants under 2 years are generally free
Rates are quoted in Thai Baht, US Dollars and EURO depending on separate agreement with the agents and are highly confidential. In cases where Government increases Taxes, currency fluctuation, or any similar situation, such prices will be amended even after confirmation of bookings.
Trade fairs, international congress and conventions rates may be higher than the published rates in the system, in an event of increase in rates or change in dates. New rates will be applied to all reservations even previously booked and confirmed cases.
Booking Reservation Procedure
All bookings via www.discoveryholidays.com, if rooms are available in the system, it be will instantly confirmed and guaranteed to the hotel. If cancelled before the deadline, no charge. If cancelled after given deadline one night charge or 100% cancellation charge for entire stay will be applied depending on each hotel's cancellation policy. When you make a booking, the cancellation policy will be pop up automatically.
If the rooms are on request, when the rooms are confirmed you can view status on the screen and the system will generate email to you accordingly.
Number of guest per room in hotels is defined in the booking inventory; child in room must be specified during booking with age limit, extra bed and meals cost are generally charged by respective hotels.
Additional night booking after departure will be treated as a new reservation.
Transfers and sightseeing make booking 72 hours in advance treat as a confirm. After that will be treated as a request to formally enter into a legal binding contract according to the terms and conditions in the system.
This reservation system is only for individual reservations; bookings that appear to be group by nature will be cancelled without prior notice.
All Group Bookings should be sent by email to rsvn@discoveryholidays.com or dholiday@ji-net.com or fax to +662 730 8048 or + 662 375 0110
Vouchers
Agents may use their own vouchers; all such vouchers should state the service provided on the voucher has to mentioned booking payment through Discoveryholidays.com / Discovery Holidays Co.,Ltd. Every voucher should also indicate the Confirmation Number and a printout from the booking system.
Suppliers may refuse to accept guest when information is incomplete, inaccurate and illegible
Special notes
The Agent shall be responsible for flight bookings and informing such correct flight details to Discoveryholidays.com. Any amendments in flight details by the agent after confirmation of bookings should be immediately informed to the receiving agent at the respective destination.
The Agent shall be responsible to inform their customers to obtain necessary entry visas as required along with all personal and family documentations such as passport bearing at least 6 months validity as required by the destinations visited. The customer is also responsible for his/her baggage and personal belongings throughout the stay booked with Discoveryholidays.com
Standards facilities of similar hotel category are different from country to country according to the regulations applicable.
Accommodation information is generally provided by hotels; any inaccuracy is not under responsibility of Discoveryholidays.com.
Properties may change name or trade name from time to time; this should not constitute as a change of hotel or modification of the reservation.
Discoveryholidays.com will not always be able to provide the Agent with notice of renovation works at hotels or extensions of such renovation over the planned dates. Furthermore Discoveryholidays.com shall not be liable for such renovation works.
Discoveryholidays.com shall not be responsible for any accident, loss, annoyance, delay or expense due to quarantine, strikes, any other event or force of nature, failure of any other means of conveyance or change in transit or hotel service and other cause over which Discoveryholidays.com has no control.
Discoveryholidays.com reserves the right to accept or decline any person as a member in a tour or to cancel or alter the tour.
Cancellations
The booking system indicates cancellation period for each hotel before the booking is finalized and accepted as confirmed. Every such cancellation request will be treated as a request to formally enter into a legal binding contract according to the terms and conditions in the system.
When a hotel booking is cancelled before the cancellation deadline, the status of such booking will be changed to Cancel Confirmed as indicated in the "Statue booking need attention" opening page; such cancellation are without penalty and will be confirmed by email. When a booking is cancelled after the cancellation deadline the status of the booking will change to Cancel Charge in the "status booking need attention" opening page" and will be confirmed by email.
When details of the cancellation penalty are not specified; it is the responsibility of the Agent to obtain clarification from Discoveryholidays.com prior to making bookings. The failure by Discoveryholidays.com to exercise the cancellation period does not signify a waiver of the right to charge such cancellation charges.
Amendments
Amendments can be made to any booking within the inventory prior to the cancellation deadline; any amendments after the deadline will invite cancellation charges as indicated in the cancellation deadline clause.
Credit and Cash Sales
Travel Agent with a Credit Line will have access to view its credit limit and balance after logging into the Website, Login ID codes provided to personal of such agent will be the sole responsibility of the Agency. Each agency will be responsible to monitor the activities of the users for all reservations, payments and cancellation penalties.
An Agent who does not have Credit facilities can pay by Visa & Master Card through Discoveryholidays.com online system.
Agents need to enter the credit card details to make a reservation. Bookings will be confirmed only after Discoveryholidays.com receives approval payment from Visa and MasterCard within few seconds. Once the booking is "confirmed" agent can print out the vouchers and invoices.
Using Visa or Master Credit Card through Discoveryholidays.com online system, agent is fully responsible for these credit cards payments. Agent also fully responsible for all bookings made under the Agent ID, Username and Password belong to the agent.
Payments
The Agent with a Credit Line will have access to view its credit limit and balance under "Credit Limit" on the opening page after logging into the Website.
If Credit payments are not made as detailed in the "Credit Limit" above or the Travel Agents credit limit has been exceeded, the online booking facility will be automatically suspended.To re-activate the account; payment should be made in full or our finance department should be contacted.
Credit agents who wish to pay by bank transfer have to transfer the payment to the following bank accounts.
Bank Account Information
Pay by US Dollars
Bank Name: Kasikorn Bank Public Co., Ltd.
Huamark Branch
Address: 2284 Ramkham Haeng Rd. Rd. Hua Mak Bang Kapi 10240 Bangkok Thailand
SWIFT Code: KASITHBK
Account Name: Discovery Holidays Co., Ltd.
Account #: 078-2-51390-9 (Saving Account)
Bank Name: Bangkok Bank Public Co., Ltd.
Ratchathewi Branch
Address: 128/17-18 Phayathai Plaza Building, Thong-Phayathai, Ratchathewi
Bangkok 10400 Thailand
SWIFT Code: BKKBTHBK
Account Name: Discovery Holidays Co., Ltd.
Account #: 123- 4- 47605-7 (Saving Account)
Payment via Bank Transfer, the remitter (agent) has to responsible for Bank fee from the remitter (agent) own country. Discovery Holidays in Thailand must receive full amount.
Credit agents who wish to pay by bank cheque / draft have to pay in the name of Discovery Holidays company and send by registered express mail or DHL only.
For agents who have no credit facility, when make a booking have to pay by Visa & Master Card through our online system only.
Refund
Refund requests will only be processed if received in writing within 15 days from the date the travel component was to be provided.
Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and that a refund will apply to the un-utilized services.
Under no circumstances can an agent deduct payment from an invoice either partial or in total without written approval from Discoveryholidays.com.
We require a period of 30 days to process any refund requests. No claims would be entertained after a refund is processed.
Liability
Discoveryholidays.com is not itself a provider of accommodation, ground services, tours or any services provided; nor does it control the third parties who provide such services in connection with arrangements offered within the booking system.
Discoveryholidays.com does not accept and hereby excludes all liabilities for the acts or omission whether negligent or otherwise of airlines, coach operators, tour operators, cruise / excursion companies, hoteliers or any person providing services in connection with the requested bookings made herewith.
Discoveryholidays.com further accepts no liability for any loss or damage caused by events beyond its control, where the featured properties and services in this agreement are booked by the agent and do not meet the expectations of your customers.
Discoveryholidays.com shall not be liable for and shall be indemnified by the agent in respect of any loss either direct or indirect third party claim suffered as a result of any incorrect or incomplete booking confirmed by the system.
Complaints and Claims
All complaints are governed by the Liability clause (above) within the system, however all complaints should be lodged immediately with the provider of the service and also lodged with Discoveryholidays.com who will earnestly endeavor to resolve or clarify such complaints without any liability.
All complaints should be reported immediately to the service provider, Hotelier, Supplier during guest stay, failure to do this would result in Discoveryholidays.com ignoring the complaint.
In any event Discoveryholidays.com should be notified of all complaints within in 15 days of the event giving rise to the complaint.
The agent shall bear full responsibility in an event the customer acts abnormally or displays antisocial behavior. Discoveryholidays.com or it's designated Service provider reserves the right to immediately cancel the customer stay and the agent will be charged for any amounts arising for the delinquent behavior of the customer which may be subject to a claim by a third party.
Law and Jurisdiction
All disputes arising out of the aforementioned terms and conditions shall be subject to the laws and exclusive jurisdiction of Kingdom of Thailand.
